Who We Are
Skillful Mind is run by Peter Radcliffe and offers meditation retreats, online meditation sessions, life coaching, NLP practitioner training, and personal development programmes.
Website: https://skillfulmind.com.au
Contact: bookings@skillfulmind.com.au
We are committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
What Information We Collect
We collect personal information when you:
- Subscribe to our email list or download a free resource
- Register for the free Sunday Meditation Group
- Book a retreat (in Australia or overseas)
- Enrol in the Meditation Leaders Program or a short course
- Submit a contact or enquiry form
- Make a payment through our website
The information we may collect includes your name, email address, phone number, postal address, and payment details. Payment information is processed securely by Stripe and is never stored on our servers.
How We Use Your Information
We use your information to:
- Send you emails you have signed up for, including newsletters, free resources, and course content
- Process retreat bookings and course enrolments
- Communicate about your booking, programme, or enquiry
- Issue invoices and process payments
- Improve our website and understand how visitors use it
- Comply with legal obligations
We do not sell or rent your personal information to third parties.
Email Marketing
If you subscribe to our list, we will send you emails related to meditation, personal development, and Skillful Mind events and offers. Every email includes an unsubscribe link and you can opt out at any time.
Our email system is managed using FluentCRM, hosted on our own WordPress server.
Third Parties We Work With
To operate our website and deliver our programmes, we work with the following third parties:
| Service | Purpose |
|---|---|
| Stripe | Secure processing of retreat and course payments |
| Zoom | Delivery of online sessions and programmes |
| Google Analytics | Anonymous website usage statistics |
Each of these providers has their own privacy policy. We choose providers that meet reasonable data security standards.
Retreat and Course Bookings
When you book a retreat or enrol in a programme, we collect the information needed to confirm your booking, process payment, and communicate pre-retreat details including inclusions, itinerary, and accommodation information.
Booking data is retained for legal and administrative purposes in line with Australian requirements.
Meditation Leaders Program
When you enrol in the Skillful Mind Meditation Leaders Program, we collect enrolment details, payment information, and assessment records. This data is used to manage your programme access, track your progress, and issue certification upon completion.
Cookies
Our website uses cookies for basic functionality (such as remembering login sessions) and anonymous analytics. You can disable cookies in your browser settings, though some site features may not work correctly if you do.
How We Protect Your Data
We take reasonable steps to protect your information from loss, theft, unauthorised access, and misuse. These measures include:
- SSL encryption on all pages (look for https:// in your browser address bar)
- Password-protected systems and server access controls
- Firewall protection on our hosting server
- No hard-copy storage of personal information
- Secure payment processing via Stripe (we never see or store your full card details)
Your Rights
You have the right to:
- Access the personal information we hold about you
- Correct any inaccurate or out-of-date information
- Request deletion of your data (subject to legal retention requirements)
- Unsubscribe from marketing emails at any time via the link in any email
To make a request, email us at bookings@skillfulmind.com.au.
European Visitors (GDPR)
If you are located in the European Economic Area, you have additional rights under the General Data Protection Regulation (GDPR). Our lawful basis for processing your data is either your consent (for example, email sign-up) or the performance of a contract (for example, a retreat booking). To exercise your GDPR rights, please contact us at the address above.
Data Breach Procedures
In the event of a data breach that is likely to result in serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) as required under the Notifiable Data Breaches scheme.
Changes to This Policy
We may update this policy from time to time. The current version is always available at skillfulmind.com.au/privacy-policy. The date at the top of this page shows when it was last updated.
Contact Us
For any privacy-related questions or requests:
Email: bookings@skillfulmind.com.au
Website: https://skillfulmind.com.au